Customer Relations Advisor - with European Languages
Reading, Berkshire

Are you a hard-working individual with European language skills? Want to learn and grow with an innovative software IT company as a Customer Relations Advisor? If so, read on.

About Us

Established in 1995, ComponentSource ensures that software developers have access to the best software development products the world has to offer. We pioneered the open market for reusable software components and tools and today, our website offers exceptional labour-saving software solutions.

With offices in the USA, UK, Ireland and Japan, we support over 125,000 customers in over 180 countries. Due to further planned expansion in 2020 we are now looking for a Customer Service Advisor who is fluent in German to join our team.

Your Benefits

- Basic salary of £26,000 - £32,000 per annum
- Performance bonus (paid monthly)
- Pension
- Private medical insurance, life insurance and critical illness cover
- Gym membership
- Parking
- Bright offices in an award-winning new office complex, near Reading Railway Station (The White Building)
- 20 days holiday plus Bank Holidays (rising to 25 days with service)
- Office hours of 8:00am - 4:30pm or 9:00am - 5:30pm

Offering a fantastic multicultural workplace, we foster a friendly and supportive environment where employees are encouraged to try out new things and broaden their skill set.

You will have the chance to work with a diverse customer base, use your IT knowledge and realise your full potential as part of a passionate team.

Your Role

As a Customer Relations Advisor you will provide a world-class service to customers. In this varied role, you will:

- Provide excellent customer service by email, phone and live chat in English and in one of the following European languages: German, French, Spanish, Dutch, Polish, Swedish
- Deal with customer queries on software product licensing, prices, payment information and order status
- Create quotes and follow-up quotes to win orders from our customers
- Accurately process and deliver customer orders by email
- Work with internal and external parties to discuss and resolve any customer issues
- Maintain and update the customer and order database
- Analyse and report on customer feedback.

About You

To be considered as a Customer Relations Advisor you’ll need:

- Written and verbal fluency in English and in one of the following European languages: German, French, Spanish, Dutch, Polish, Swedish
- Good organisational skills
- Be able to work under pressure in a busy environment and to meet deadlines
- At a minimum, A Levels or equivalent
- A great attention to detail

Previous customer service experience would be advantageous. Fluency in another language, in addition to English and the languages above would also be beneficial, but this isn’t essential.

If you are a good communicator in more than one language, you are customer focused and enjoy a sales environment this is an excellent opportunity to join an established organisation at their European HQ.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.