The Opportunity

Our client is recruiting for an Apprentice Customer Services Operative to join their team in Dorchester.

The Level 3 Customer Service apprenticeship programme that we are offering will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
Specialists in providing global connectivity, distributed to the telecoms industry through unique and innovative platforms.

The Position
Job Title: Customer Services Operative
Apprenticeship Course: Level 3 Customer Service
Apprenticeship Duration: 12 Months
Location: Dorchester
Working Hours: Monday - Friday 09.00 - 17.00.
One hour for lunch & 2 x(15 Minute tea breaks)
Salary: £12,000 pa


Role and Responsibilities

You’ll be working as a Customer Services Operative, supporting and resolving customer enquiries and complaints across a range of their products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business.
You will work with experts in a specialised area of their team, joining “gurus” within the department to solve pre-defined tasks on behalf of their customers, colleagues and peers. This is your chance to really make a difference to their customers’ journey. You will be empowered to make smart and effective decisions by placing their customer at the heart of everything you do.

Desired Qualities, Skills and Knowledge:

Must have a strong passion for delivering amazing customer service skills.
Can deal with different types of situations at a fast past and under pressure.
Have good time management and organisational skills.
Must have some previous technical experience.
Strong communication skills (written and spoken).
Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises
We ask you to be courageous and creative with your ideas to improve the customer journey and their processes that support this.
Oh, and don’t forget they’d love to see you self-develop and improve your skills in the role and the wider business - they’ll support you with that too!
On occasion you may be permitted to work from home, you will need a reliable broadband speed. We ask that it’s at least 10mbps download and similar upload speed. You will also need a suitable home working environment (we’ll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions).

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.