Triage Assessors

| £18,806 (pro rata)

Employer: Citizens Advice SORT Group
Sector/Specialism: Charity

Citizens Advice SORT Group is a growing and ambitious organisation determined to deliver the highest quality services to the communities we serve. We are leading providers of information, advice and casework services and support tens of thousands of clients on a yearly basis.

The Citizens Advice SORT Group working across Stockport, Oldham, Rochdale and Trafford are leading providers of advice and information, supporting tens of thousands of clients every year and we are now looking to recruit ambitious individuals to join our growing team of advisers.

Working on our telephone AdviceLine service and/or our digital video, webchat and social media channels, you will provide a triage service to clients from across Stockport, Oldham, Rochdale and Trafford supporting them to get the advice they need for the problems they face.

With a demand of over 50,000 calls per year, the AdviceLine service is the most popular access channel for clients to access information, advice and guidance. Our developing digital service uses channels such as live video, web chat and YouTube alongside Adviceline.

The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do.

You will have the ability to control a telephone interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

** Deadline - Friday 2nd December - midnight **
** We may close the opportunity early**