Pembrokeshire Coast National Park Authority
Visitor Services Manager (West) - St Davids, Pembrokeshire

Pembrokeshire Coast National Park is one of Britain’s most iconic protected areas and the award-winning Oriel y Parc visitor centre and gallery is one of our highest profile visitor facilities. We are seeking a new Visitor Services Manager following a recent internal promotion.

The role is suited to someone who can:
• Lead and develop a diverse team responsible for delivering an exceptional visitor experience.
• Work in partnership with National Museum Wales to deliver a high-profile annual exhibition programme.
• Deliver commercially viable and customer-focussed services that drive visitor numbers and spend.
• Develop, manage, and promote a relevant and inspiring programme of activities and events which interpret the special qualities of Pembrokeshire.

The successful candidate will need:
• Experience of operational management, gained at a senior level in a customer-focussed role within the leisure, hospitality, or cultural sector(s).
• A proven track record of driving customer-focussed strategy and delivering consistent and sustainable performance improvements.
• The ability to successfully manage a team in their day-to-day operations and through the process of strategic change.
• the ability to engage with people in English and Welsh (support to learn Welsh will be provided)

A full job description is available by download.

Salary and Benefits

Basic salary of £30,151 to £32,020, minimum 26 days’ holiday rising to 31 days plus public holidays, generous local government pension scheme, training, and career development opportunities.
The position will be based at Oriel y Parc, St Davids.

Relocation Package available for the right candidate
Closing Date: 05/12/2022. Pembrokeshire Coast National Park Authority reserves the right to close this vacancy early.

This role is covered by the Authority’s Safer Recruitment procedures, and therefore DBS checks are mandatory.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We pledge to improve the diversity of our workforce and therefore guarantee an interview to disabled candidates, who meet the essential job criteria and opt to apply via our Disability Confident Employers Scheme.