Pensions Administrator, Preston, UK (with agile working)
Police & Fire & Bereavements Team (Perm)

LPPA is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers, we welcome applications from candidates of all backgrounds.
Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

About Us (-%About Us)
Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices based in Preston. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options. Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking Pensions Administrators to join our Member Services teams, based in Preston with agile homeworking.

Key Accountabilities (-%Key Accountabilities)
• To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
• To develop an understanding of current pensions regulation and overriding legislation, maintaining up-to-date knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification (-%Person Specification)
• Previous experience in the pension industry and knowledge working within Bereavements and/or Retirements required
• Experience working with Local Government Pensions Schemes, is desirable but not required
• Practical working experience in an office administration role.
• Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
• Demonstrable ability to work accurately and to deadlines
• Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
• Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
• Strong communication skills with the confidence to work independently when required whilst also being an effective team player

In return (-%In return)
• The starting salary is £23,000 and dependent on experience, with previous pensions administration experience attracting a higher salary.
• We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days). We operate on a 37-hour working week, with flexibility in working pattern for the right candidate
• Access to an excellent pension scheme with generous employer contributions
• We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
• We operate a hybrid working model and for some roles can offer these on a full-time home working basis. For others, occasional days in the head office in Preston, Lancashire will be expected.