Technical Service Analyst
Newcastle, United Kingdom

Grade D - £25,733 (National Framework)
Contracted Hours: Full time 37 hours per week
Contract Type: Fixed Term, Secondment for 23 Months
Closing date: Sunday 11th December 2022 at 11.59pm
Location: Newcastle Office-based

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you...

This is an exciting opportunity to join a growing team of customer focused IT professionals who handle queries in a friendly and timely manner. You will be the face of the Customer Computing team in our Newcastle Tech Bar and have the opportunity to use your excellent customer facing skills to surprise and delight CQC colleagues.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring...

As Technical Service Analyst you will provide IT service analysis and support, ensuring appropriate levels of IT service delivery are maintained on an ongoing basis across CQC.

Working with the Service Delivery Lead for the stream, the successful candidate will work to ensure that proactive and excellent customer service for their service stream is achieved through the effective delivery of day to day IT operations, working with training and operational support analysts to improve the overall service offering.

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact us via email.

Note for external candidates:

CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit our website.

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

- Excellence - Meeting our challenge to be a high-performing organisation
- Caring - Treating everyone with dignity and respect
- Integrity - Demonstrating our passion for ‘doing the right thing’
- Teamwork - Enabling us to be the best we can

To apply for the role of Technical Service Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.