Senior Public Engagement & Insight Officer (FTC)

Salary: £30,022 (National Framework) or £35,191 (London Framework - if you are London based and live within the boundary of the M25) - There is also an additional homeworking allowance of £529 per annum for those working from home.
Hours: Full-time, 37 hours per week
Contract: Six Month Fixed Term / Secondment Opportunity
Location: Homebased
Closing date: Sunday 5th March 2023 at 11.59pm

About Us

We’re the Care Quality Commission (CQC) and we work to improve health and adult social care in England.

Through the dedication of our expert team, we monitor health and social care services to provide England with a safe and compassionate care system, recognising when services perform well as well as encouraging improvements and taking action over poorer care, where necessary.

One of our main commitments is to become a truly inclusive organisation and to role model a diverse and representative culture. To do so, we work with a variety of networks, including the Disability Equality Network, Race Equality Network and LGBT+ Equality Network.

Our dedicated Engagement Team drive engagement and understanding to improve how we regulate and inform everyone about all care services.

With your input, we can ensure we focus on what matters most to the public, providing them with the knowledge of the best care services.

Created by our collaborative Policy and Strategy Team, our policies and strategies enable us to regulate services in a way that encourages improvement in the quality of care.

So, with your expertise, we can continue to shape our key role in the health and social care system.

We are now looking for a Senior Public Engagement & Insight Officer to join us on a full-time, six month fixed term contract.

The Benefits

- 27 days’ annual leave, rising with service to 32.5 days, plus 8 Bank Holidays
- NHS pension scheme, with around a 14% employer contribution
- Free employee assistance service 24 hours a day
- Discounts to supermarkets, high street stores, electronics and fleet cars
- Discounted gym vouchers
- Cycle to work scheme
- Internal reward scheme where you could win a voucher or two!
- Equipment for homeworking

Why this could be a great role for you

This is an exceptional opportunity for an experienced public engagement professional to develop an engaging and rewarding career with our dedicated organisation.

You’ll play a vital part in ensuring that everyone’s voice is heard and that health and social care services throughout England meet the needs of those who need them most. What’s more, you’ll discover fantastic flexible working policies, enviable wellbeing and lifestyle benefits and plenty of personal development opportunities to ensure you can grow and thrive in your role.

So, if you want to use your experience and expertise to help us to improve outcomes and reduce inequalities in care, apply today!

What you will bring…

To be considered as the Senior Public Engagement & Insight Officer, you will need:

- Experience of managing public engagement projects using co-production and participation engagement activities
- Experience of commissioning external organisations to deliver services
- Experience of working within Public Engagement and/or communications field
- Experience of delivering digital and non-digital engagement techniques
- Proficiency in using online participation tools to deliver interactive online insight activity
- Knowledge of public sector formal consultation requirements
- An understanding of the health and social care system in England
- The ability to effectively analyse and report on quantitative and qualitative insight
- A high-level of organisational, planning and project management skills
- Excellent verbal and written communication skills
- IT proficiency
- A degree or equivalent

What you’ll be doing

As a Senior Public Engagement & Insight Officer, you will plan and lead the delivery of our public engagement activities, gathering insight to inform public policy and strategic decision-making.

You’ll deliver public engagement projects to a diverse range of demographics, including underrepresented communities, equalities groups and those more likely to experience poor care. You’ll provide expert guidance, advising colleagues on the challenges of public engagement and ensuring that content is effective and accessible.

Gathering feedback from insight projects, you’ll produce accessible reports on your findings and use them to make recommendations and inform the development of our future public engagement activities, CQC products and processes.

Additionally, you will:

- Support the delivery of the CQC digital engagement platform
- Support Public Engagement’s input and delivery of our key strategic stakeholder forums
- Advise colleagues on formal consultation legal requirements
- Manage the public engagement budget and finances

Next steps

If you require any support or assistance with the recruitment process, please get in touch with our team or include a note in your application.

We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

So, if you’d like to join us as a Senior Public Engagement & Insight Officer, please apply via the button shown.

Other organisations may call this role Public Engagement & Communications Officer, Senior PR & Communications Officer, Senior Public Affairs Officer, Senior Engagement Officer, or Senior Policy & Projects Officer.