The Opportunity

Our client is recruiting for a Helpdesk Apprentice Support Analyst to join their team in Manchester.

The Level 3 Information Communication Technician - Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

They know the tech landscape is far from simple. It’s expansive and ever growing, it’s connected and interdependent, complex and evolving. Their mission is simple, to ‘make technology easy’. Just three words, but they drive their culture, behaviour and goals.

For over 50 years they been supporting Commercial, Public Sector and Corporate organisations with their technology requirements. It doesn't matter whether you’re trying to launch a new service, streamline operations, or just better serve your customers, they are here to help you grow your organisation and achieve your goals.

The Position

Job Title: Helpdesk Apprentice Support Analyst
Apprenticeship Course: Level 3 Information Communication Technician - Support
Apprenticeship Duration: 18 months
Location: Manchester
Working Hours: Monday to Friday 9am to 5.30pm
Salary: £12,000pa


Role and Responsibilities

Reporting directly to the Helpdesk Manager you will work with the team to deliver Sharp IT Services to a varied client base. You will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. This role offers a hybrid working policy.

Owning, updating, and progressing tickets so the client is confident their issue will be investigated and actioned
Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp.
Take an active role in personal development to increase technical proficiency.
Organise and prioritise daily tasks to provide service in line with client expectations.
Be professional, positive, and friendly when communicating with all colleagues and clients to aid in effective exchange of information.
Be an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp.

Desired Qualities, Skills and Knowledge:

Friendly, personable, and professional
Driven to develop your IT skills
Client service focused
Excellent written and verbal communication skills
Basic technical awareness if technologies within the IT field
Experience using Microsoft Windows and/or MacOS based workstations
Basic awareness of Microsoft Server and Desktop Operating Systems and the roles they play within an infrastructure
Basic awareness of Microsoft Cloud technologies (365 and Azure)
Basic awareness of virtualisation, networking, and firewalls.
Basic awareness of backup and anti-virus software
Awareness of Remote Monitoring and Management tools

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.