Job title: Veterinary Services Call Handler
Contract: Permanent, full time x2
Location: Radcliffe, Greater Manchester
Salary: £19,838 - £20,500 per annum
Closing date: 9th April 2023
Interview dates: 13th/14th April 2023

Blue Cross are one of the UK’s leading animal welfare organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.

What is the role?
The role of the Veterinary Services Call Handler is to help both our clients and prospective clients to access our veterinary services, mainly through phone calls but also email and potentially webchat. Our Veterinary Services Call Handling team is a fast-paced environment where our Call Handlers respond and manage a high volume of calls.

Want to know more the detail? Great! We have attached the job description which hopefully gives you everything you need.

About you
To succeed in this role, you will need the ability to listen carefully to the details of every call and communicate clearly and calmly to put people at ease and quickly build rapport with callers. Empathy and great customer service skills are required. The person will also be comfortable working in a fast-paced environment handling a high volume of calls. You will enjoy working as part of your immediate team and will make efforts to engage with the wider Blue Cross. The person will be hard working, efficient, reliable, and work in a way which reflects our values and culture. The ideal candidate for this role will be someone with a real desire to help both people and animals.

You will have
• Experience of call handling in a work environment i.e working in a call centre
• Experience of providing great customer service
• The ability to communicate well (both verbally and written)
• A good level of IT literacy and using Microsoft 365 products (i.e., Word, Excel, PowerPoint, SharePoint.)
• The ability to stay calm under pressure
• Problem solving skills
• Experience of working as part of a team
• Ability to demonstrate, understanding and apply our Blue Cross values

It would also be great if you had:
• Experience of handling challenging customer situations with empathy and a calm manner
• Experience of handling complaints
• Knowledge of using CRM/database systems
• Knowledge of the charity and voluntary sector

Why Blue Cross?
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. We offer a generous benefits package that includes:

• 6 weeks annual leave plus bank holidays
• Employee Assistance Programme
• Holiday exchange & enhanced parental leave.
• Annual volunteer days
• Long service awards, starting from 5 years.
• Vast range of discounts across high street stores, insurance services & more

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

How to apply

Click the apply button below and complete the online application process before the closing date 10th March 2023.

First interviews: 13th/14th April 2023

To apply for this role, all candidates must complete the online application process.

At Blue Cross we are passionate about our commitment to diversity, inclusion and removing barriers, should you like to discuss any reasonable adjustments or changes to our recruitment process to support you to be your best then please get in touch. You can get in touch with us either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Blue Cross holds inclusion as a core organisational value. We positively encourage applications from suitably qualified, experienced and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.